Join us for the next in our series of pro.people discussion groups as Elizabeth McManus of Development Alternatives presents 'Dealing with difficult people'

The session will be led by Keith Cocker and Elizabeth McManus of Development Alternatives who will take a look at:

 - What makes people difficult
 - How not to take it personally
 - Constructive communication, in person and on the phone
 - Managing client expectations

They will also look at in more detail at 3 of the most useful things you can do:

 -  The powerful acknowledgement
 -  Generating options
 -  Using empathy and silence

THIS EVENT IS FULLY BOOKED

Join us for the next in our Business Booster session as Mike Perls of MC2 hosts a Referrals Masterclass

The best kept secret
How many firms proudly describe themselves as such as though it's a badge of honour? How many also admit that the majority of business development comes from word of mouth? If your business is based on referrals then it is worth putting some strategy and process behind referral marketing.

Mike Perls, CEO of MC2 Marketing Group has had a certain amount of success in leveraging his network and will lead a discussion in this area to see if we can all learn a thing or two about this low cost and high benefit tactic.

"As the Social Media continues to gather momentum and integrate itself into the business world, the need to be aware of the legal issues involved in embracing Web 2.0-based technologies, processes and approaches is becoming more and more important. This session provides an overview of the major legal and reputation management issues for both the Professional Community and their Clients, along with details of case studies showing how to "go social" in both the right and wrong way."
 

The story of Castlefield spans nearly 2,000 years. It is the site of a major Roman fort and settlement &ndash Mamucium &ndash that gave both the locality and the City their names. It is the site of a major transport hub that includes national and international firsts and the first independent canal that kicked off a national network, and the world's first passenger and goods railway station. Our walk, led by Ken Moth of Building Design Partnership, will take in all of these and several other major survivals from Manchester's fascinating history.
 
Meet in St John's Gardens at the bottom of St John Street

As always, the number of places will be restricted to 25 and  allocated on a first come, first served, basis with no more than 2 members from each firm on the walk. 

The successful series continues. Join us for the fourth future pro manchester Speed Networking event and boost your business contacts in minutes.

Bookings are not open until&nbsplater in the year&nbspbut save the date!

Join us for the next in our series of Business Booster Discussion Groups as Martyn Maund of Icon Search and Selection asks ' Are you a leader or a manager'

Full event details to follow