Terms & Conditions

The following terms of use cover the use of pro-manchester’s website & booking system provided by cvent.com and by using this site you accept these terms:

The copyright in the material contained on this website belongs to pro-manchester. This copyright includes the content, coding, graphics and all aspects of this website. pro-manchester hereby authorises you to copy documents or pages published by us on this website for your non-commercial use only, provided any copy of these documents that you make retain all copyright or other proprietary notices, and any disclaimer contained thereon. Except for this limited permission, nothing on this site should be construed as granting any other right or licence under any copyright of pro-manchester.

pro-manchester is not responsible for any third party website that may be accessed via links to and from this website. We make no representations whatsoever about any other websites which you may access through this one and accept no responsibility for any information contained within such linked websites. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses and like devices.

This website is provided for general informational purposes only. pro-manchester does not guarantee the accuracy of the information contained within this website and accepts no responsibility for any omissions or errors.

pro-manchester is continually adding to and modifying its range of products and to reflect this, our website is updated on an ongoing basis. We do not consequently warrant that the information contained within this site will be complete and accurate at all times.

pro-manchester and its related companies exclude all liability for any loss whatsoever or damage arising directly or indirectly, out of the use of this website or any content contained herein.

Any dispute arising from the use or content of this website or any related websites shall be subject to the Laws of England and Wales.

Where we collect data from you pro-manchester is the data controller. For more information please see our Privacy Policy or contact isabel.riley@pro-manchester.co.uk

Registered Details

pro-manchester limited Level 9 Tower 12 The Avenue North 18/22 Bridge Street Spinningfields Manchester M3 3BZ Telephone: +44 (0)161 833 0964 Email: admin@pro-manchester.co.uk

pro-manchester limited is a company limited by guarantee and is registered in England and Wales. Registered number 5001675. Registered office Level 9, Tower 12, 18/22 Bridge Street, Spinningfields, Manchester, M3 3BZ

Event Bookings

Event Bookings & Payment Events should be booked via our event service providers www.cvent.com & www.eventbrite.co.uk. An automatic email will be sent to confirm your place, this will act as your ticket and confirmation of booking. Only delegates on the official attendance list (who have received email confirmation) are guaranteed entrance to the event. We will where possible admit extra delegates however this is subject to space available

CVENT Privacy Policy

For more information on the CVENT privacy policy please click the link here.

Eventbrite Privacy Policy

For more information on the Eventbrite privacy policy please click the link here.

When purchasing tickets to or registering for events, we provide the information entered to the event manager so they can manage the event. Names & companies provided will appear on electronic and printed delegate lists. We will also use your email address to communicate with you in regards to our event. Please review our Privacy Policy for more information

Only fully paid up members of pro-manchester are entitled to attend pro-manchester events unless stated otherwise.

For paid events, members will be sent an invoice requesting full payment before the event.

For paid events where non-members are invited, non members must pay in full prior to the event.

Payment can be made by cheque made payable to pro-manchester Ltd. or by credit / debit card online or over the phone on 0161 8330964.

Cheques must be posted to pro.manchester, Level 9, Tower 12, The Avenue North, 18/22 Bridge Street, Spinningfields, Manchester M3 3BZ.

BACS Payments are accepted with full details stated on invoice. Please ensure invoice number is stated as reference.

Full payment must be made within 30 days of date of invoice, unless stated otherwise.

Online Payments

Online payments made using our website are handled by the secure WorldPay payment system. WorldPay is part of The Royal Bank of Scotland Group. Click here for more information.

Payment Methods

We accept all major credit and debit cards excluding American Express.

Cancellations, Amendments or Changes to your event booking

You may modify or cancel your booking at any time prior to the event by contacting pro-manchester Events Team directly on admin@pro-manchester.co.uk or call 0161 833 0964. All cancellations and amendments are subject to the Terms and Conditions below

Cancelling and Amending places at Paid For or Chargeable Events

A full refund will be given for cancellations received any time up to 7 working days prior to the event (unless where stated otherwise). If you cancel any places after this date you will be charged the full amount. You may choose to send replacement delegates, if required, at no charge, however we cannot guarantee that event paperwork will be updated in time.

Cancelling places at Free or Non-Chargeable Events

Please could you inform the office as soon as possible if you wish to cancel any places for free or non-chargeable events as we do operate a waiting list for most events. pro-manchester reserves the right to restrict bookings from companies who have a record of persistent no-shows.

No Shows

If, for whatsoever reason, you or your delegates do not turn up for the event (“a no show”) this shall be considered a cancellation.

Refund Policy

pro-manchester adheres to, and stands behind, rigorous practices and policies in undertaking member events and in booking events. Nevertheless, if for any reason a member is not completely satisfied with the event booking, the member may request that pro-manchester cancel the booking within thirty (30) days of issue and provide the member with a refund. Following the initial thirty (30) day period, a member may request that pro-manchester cancel the event booking and provide a refund if pro-manchester has breached a warranty or other material obligation.

After pro-manchester cancels the members event booking, pro-manchester will promptly credit the subscriber’s credit card account (if the event booking was paid for via credit card) or otherwise reimburse the member via BACS transfer (Bankers Automated Clearing System enables automatic payments to be made from one bank account to another in the UK) for the full amount of the applicable fees paid for the event.

To request an event refund, please call pro-manchester on +44 (0)161 833 0964. This refund policy is not an exclusive remedy and does not limit other remedies that may be available to members.

CVENT Privacy Policy

For more information on the CVENT privacy policy please click the link here.

pro-manchester Terms and Conditions of Membership

pro-manchester membership is a corporate entitlement which means membership is a company rather than personal one. Once your company is a member, staff can add themselves to the database to receive the benefits and services of membership.

Membership is valid for one year from the point of pro-manchester validating and processing your application.

Membership is for a minimum period of 12 months with a rolling membership thereafter. Members will automatically be invoiced for the next membership period as each 12 month term expires.

No member is entitled to any refund of membership fee on ceasing to be a member. Membership of pro-manchester is also not transferable. In the event that a member pays its membership fees in instalments over the course of a year, any remaining instalments will become immediately due and payable upon termination.

Membership fees are based on the number of employees in the Member organisation within the Greater Manchester office. Members will inform pro-manchester if their headcount changes which will ensure membership fees for the correct number of staff are invoiced.

pro-manchester communicates predominantly with membership through email and ebulletins, this is vital to ensure members are aware of news, events and special offers. If at any point a member of staff would like these to cease they can unsubscribe from mailers.

pro-manchester facilitate introductions to other members via email. If at any point you no longer wish to receive these introductions, please inform isabel.riley@pro-manchester.co.uk and these will cease immediately.

pro-manchester shall have no liability for any losses suffered by a Member as a result of using services offered by a fellow Member.

Notice to terminate membership must be given in writing at least one month before the day when subscription shall next be due. If no such notice is received the Member will be liable for the subscription for the ensuing year which shall be a debt due to and legally recoverable by pro-manchester.

The Consumer Contracts Regulations state that your right to cancel an order starts the moment you place your order. In the case of pro-manchester this will be from the moment your application for membership is processed. A company then has seven days in which to decide to cancel and confirmation of this must be received by pro-manchester by email or letter.

Last updated Monday 3rd December 2018.