The Lowry Hotel Celebrates Prestigious AA Courtesy & Care Award for Paul Greenwood

The Lowry Hotel is proud to celebrate a remarkable achievement by one of its dedicated team members, Paul Greenwood, who has been honoured with the prestigious AA Hotel and Hospitality Services Courtesy & Care Award.

Paul, a Food & Beverage Assistant at The Lowry Hotel, received the accolade following a recent mystery five-star guest inspection. The award recognises hospitality professionals who consistently demonstrate exceptional service, genuine care, and strong commitment to creating outstanding guest experiences.

Presented to only a select number of hospitality professionals each year, the Courtesy & Care Award is one of the industry’s most respected recognitions. It celebrates individuals who go beyond expectations to deliver intuitive, personalised service that leaves a lasting impression on guests.

For The Lowry Hotel, Paul’s success is particularly significant, as he becomes the first hospitality professional in Manchester to receive the award.

Anyone who has worked alongside Paul, or had the pleasure of being welcomed and looked after by him, will understand why this recognition is so richly deserved. His passion for hospitality is evident in every interaction, consistently ensuring guests feel valued, cared for, and at home throughout their stay.

Paul’s dedication embodies the values that sit at the heart of The Lowry Hotel’s renowned five-star service. Whether assisting guests in the restaurant, anticipating individual needs, or simply offering a warm and genuine welcome, he continually goes above and beyond to deliver memorable experiences.

Commenting on the achievement, The Lowry Hotel expressed its pride in Paul’s accomplishment, recognising the professionalism, warmth, and commitment that have made him such a valued member of the team.

This award not only highlights Paul’s individual excellence but also reflects the standards of service that The Lowry Hotel strives to deliver every day. His achievement serves as an inspiration to colleagues across the hotel and reinforces the property’s reputation as one of the UK’s leading luxury hospitality destinations.

Congratulations, Paul, on this outstanding and well-deserved recognition. Everyone at The Lowry Hotel is incredibly proud of your achievement and grateful for the positive impact you make on guests and colleagues alike.

For more information about The Lowry Hotel and its award-winning hospitality team, visit www.thelowryhotel.com.