Online Training: Challenging Conversations – Making Them Easier and More Effective
Through this workshop you will become better at having challenging conversations, making them easier and delivering better outcomes and performance. You’ll understand the role conflict can play, how to mitigate and limit conflict through active listening, clear and empathetic communication.
Designed for all those who have difficult conversations at work such as delivering bad news, liaising with challenging customers or leading disciplinary hearings. You’ll learn and practice practical strategies to develop psychologically safe environments for difficult conversations through the 3 stages of preparation, execution and transition.
This interactive, solutions focused workshop is grounded in the latest thinking and can lead to fCMgr status of the Chartered Management Institute (CMI). Honey & Morgan is an Accredited CMI Centre.
The CMI is the only Chartered professional body in the field of Management and Leadership. They act as a benchmark for excellence, ensuring that leadership and management training is rigorous, practical, and aligned with real-world business needs.
At the end of this workshop you will receive a Honey & Morgan Certificate of attendance to demonstrate your CPD learning hours. You will also have the option to engage in further learning for to gain a CMI Certificate of Achievement and develop your skills and understanding of the topic for £60. If you choose to take 3 of Honey & Morgan short courses that are run in partnership with Pro Manchester, you can achieve fCMgr status with the CMI.
This extra learning offers an online learning experience including a mix of practical tools, case studies, videos and real world insights will enhance delegates’ understanding of the topic. You will be supported by Honey & Morgan to complete activities that demonstrate the impact of your learning to your organisation.
About the Speakers:
Eliza is an engaging facilitator and leadership development specialist with over 25 years of experience designing and delivering high-impact solutions to enhance leadership, learning, and organisational capability. She has led large-scale strategic workforce initiatives, including two major European Social Fund projects worth over £10 million, aimed at strengthening leadership and management skills across the North West.
Her work spans SMEs, the NHS, emergency services, the financial sector, nuclear industry, and charitable sectors, helping leaders and teams think differently, build confidence, and take action. She is a Fellow of the CMI and a Chartered Fellow of the CIPD, an accredited practitioner in MBTI, FIRO, and OPQ, and a Lego Serious Play facilitator, using creative methods to drive leadership growth.
CONTACT DETAILS
Interested In The Event?
If you’re interested in attending, you can book online here.
For any further enquires about this event, contact [email protected]
