Communications Pioneer Moneypenny supports Businesses with New Tools

14th September 2020, 5:06 pm

Leading outsourced communications provider, Moneypenny, has introduced innovative tools to help businesses improve their communication efficiency and recover from the impact of the COVID-19 pandemic.

The company is working with global tech giant Microsoft in adding a new integration tool that works through Microsoft Teams to allow Moneypenny’s personal assistants to have access to a client’s status. In this way, Moneypenny’s PAs are empowered to know when to transfer telephone calls to a client’s mobile or landline number, and when to take a message on their behalf. As well as transferring calls to a client’s landline and mobile, if the clients Microsoft licence includes a phone system, Moneypenny can also transfer calls directly to that number assigned; meaning less devices and a smarter way of working for its clients.

Moneypenny has also launched an online self-screening bot, which is available to companies across a range of sectors, including hair and beauty, leisure and hospitality. The easily customisable bot is designed to help businesses manage visitors’ and customers’ safety more efficiently before any face-to-face activity.

The bot first captures contact details securely in one place to enable track and trace should a business be exposed to COVID-19. It also informs visitors of any on-site hygiene policies and gains the visitors’ consent. It then asks a series of health-related questions to check that clients or customers are in good health before they meet.

“We’ve developed these new tools to offer extra reassurance and confidence to business owners as they begin on their road to recovery,” says Joanna Swash, Chief Executive Officer of Moneypenny, which handles more than 21 million customer contacts each year.  “We expect these tools to be particularly useful for the SMEs, which make up 99.9 per cent of the UK’s business population.”

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