Pareto Financial Planning adopts Comentis to ensure clients are screened for vulnerability

5th July 2023, 2:45 pm

Pareto Financial Planning, the award-winning Manchester-based financial services business, today announced that it has deployed Comentis’ clinically developed Vulnerability Support Framework across the business.

All Pareto advisors will now be able to consistently and objectively identify and support vulnerable clients, providing practical, clinically-based instructions for the complex process of supporting at-risk customers.

Consumer duty mandates that firms need to identify and support vulnerable clients, Pareto move to adopt Comentis supports this.

Pareto clients will now be assessed by evaluating the customer’s financial vulnerability across the four triggers as defined by the FCA:

  • Health issues
  • Life issues
  • Resilience
  • Capability

Using the Comentis Vulnerability Support Framework, any interventions can be actioned and recorded in a timely and effective manner, and a comprehensive client report is generated at the touch of a button.

Paul Stones, Managing Director, Pareto Financial Planning, said: “Pareto is 100% focused on its clients’ welfare and outcomes. By deploying the Comentis solution, we are putting in place the necessary enhanced checks and balances to ensure we can identify any potential issues, and importantly, support those who need help.”

Jonathan Barrett, CEO and Co-Founder of Comentis, comments: “With Consumer Duty almost upon us, it’s more important than ever that firms are equipped to identify any, and indeed, all signs of vulnerability. We’re pleased to be supporting Pareto with its preparations, allowing the business to go the extra mile in supporting its vulnerable customers. Our tech-powered solution will be a significant step forward in delivering the good outcomes its clients deserve.”


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