The AI Advantage: Reshaping Modern Hospitality
The AI Shift is Here. Is Your Business Ready?
Hospitality is evolving at record speed. Artificial intelligence is no longer an experiment, it is the engine driving high-margin operations, seamless guest journeys, and resilient workforce management.
Key Themes
-
Practical Uses of AI in Hospitality: Explore real-world applications in guest personalisation, smart room systems, predictive pricing, and automated inventory management.
-
Skill-Building and Tools: Get hands-on walkthroughs of modern tech stacks, learn to unify fragmented guest data across PMS and POS systems, and equip staff with everyday digital tools.
-
Future Impacts on Roles, Service, and Strategy: Navigate shifting job roles, learn to preserve warm human service alongside automation, and build a lasting competitive advantage.
Ideal For:
General Managers, Operations Directors, Revenue Leaders, HR Heads, and Hospitality Tech Teams eager to stay ahead of the curve.
About the Speakers:
Ryan Maley is the Head of Digital at Marketing Manchester, the organisation charged with promoting Manchester globally as an outstanding place to visit, meet, invest, and study. With over a decade of experience in the industry, he leads the strategic direction of digital activity and oversees a comprehensive digital infrastructure that promotes the city-region to global visitors, conference and event organisers, and investors.
Ryan leads AI projects and discovery across the organisation, and is actively engaged in industry AI initiatives. He is currently driving a major digital transformation project for the Visit Manchester platform, focusing on unified data collection, personalisation, and AI integration to improve user experiences and drive strategic decision-making.
Interested In The Event?
If you’re interested in attending, you can book online here.
For any further enquires about this event, contact [email protected]
