Good Employment Charter leadership series: Conversations and Better 1:1s: Coaching, Clarity and Capability

An exiled Scotsman, Ian has spent his career working on environmental and public health issues – and the socioeconomic policies that underpin them – from community to international levels.

Starting his career as an environmental health officer with Carlisle City Council, he has worked in delivery, policy and leadership roles for Edinburgh City Council, the Health and Safety Executive, the Chartered Institute of Environmental Health, The World Health Organisation (Euro), the UK Public Health Association, Groundwork UK and The Growth Company.

Since March 2019, he has led the development and implementation of the Greater Manchester Good Employment Charter, – an initiative established by the Mayor of Greater Manchester Andy Burnham in his first term and now a major policy foundation to help address employment related inequalities and build economic and social resilience in his second.

Gillian is an experienced chair, non-executive director, advisor, and mentor, with a strong track record of supporting purpose-driven organisations that prioritise people and growth. Currently holding a number of NED role, Gillian serves as Chair of Back on Track, a Manchester-based charity, and as a Board Member of the Greater Manchester Good Employment Charter.

With extensive leadership experience in global retail, Gillian has held pivotal roles within IKEA Group across diverse international markets. She was CEO for IKEA in China, UK & Ireland, and more recently, led IKEA’s global consumer experience. Her career has been defined by a passion for making a meaningful difference to both people and businesses. She is known for driving business growth and sustained profitability by fostering inclusive organisational cultures and transforming business practices.

Gillian’s leadership at IKEA UK led to a significant milestone in 2017 when the company became the first large retailer to achieve accreditation as a Real Living Wage Employer. This achievement highlights her long-term commitment to humanistic values—believing that when employees receive fair compensation and positive working conditions, it not only boosts their well-being but also enhances customer experiences, driving long-term growth and success for the business.

Louise Brown is an award‑winning senior HR leader, organisational development specialist and culture strategist, recognised globally as one of the CIPD HR30 leaders for 2026. A published Author, TEDx Speaker and NLP‑qualified Coach, she is known for her thought leadership at the intersection of culture, identity and transformation, and for speaking candidly about self‑belief, leadership and the courage it takes to claim your place.

As the author of Bold, Brave, Brilliant! Louise introduces the BRAVElou® framework — a practical, deeply human approach to overcoming imposter syndrome and leading with authenticity. Her work blends evidence‑based HR practice with psychological insight, helping leaders navigate identity shifts, strengthen self‑belief and build cultures where people can think clearly, act courageously and perform at their best.

With over 30 years in the public sector, specialising in education, Louise has led major transformation programmes, complex people portfolios and large multidisciplinary teams. She holds a Master’s Degree in Human Resources and Organisational Development, is a Chartered Fellow of the CIPD, and an alumna of Oxford University Saïd Business School.

Named Leader of the Year at the Greater Manchester Good Employment Awards in 2023, Louise is recognised for leadership that puts people first and for championing the transformative power of Further Education, something she credits with changing the trajectory of her own life.

Lou Carter is the Founder and CEO of Rising Vibe and a keynote speaker specialising in behaviour, emotion and leadership. With over 25 years’ experience, she works with organisations to turn change from something people talk about into something people actually do.

Lou focuses on what sits underneath behaviour, helping leaders understand how emotion shapes action, engagement and performance. Her sessions are practical, honest and grounded in real work. She creates spaces where people can think clearly, challenge what’s getting in the way and take action. People leave with simple tools they can use immediately in their day-to-day role